Shipping policy

1. International Shipping and Customs

  1. Shipping countries are limited to the USA.
  2. Only UPS is available for shipping.
  3. Shipping fee may vary depending on the package weight. If you choose the shipping country, shipping fee will be automatically calculated according to the product weight.
    ※ The total weight includes the weight of free gifts if any, and the weight of box itself is included.
  4. International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. Please note that import taxes, duties and customs fees are totally the buyer's responsibility.
  5. Please be aware that any customs clearance related charges and customs duties are the responsibility of the customers, EVEN with the free shipping promotion orders. 
  6. Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
  7. Please note that the value of free gifts is marked as its original cost, for example as $15 USD, not as free or “0”, on the commercial invoice, therefore, they may be subject to duties or any kinds of customs clearance related charges.
  8. If the Order Status is "Fulfilled", you will be able to check the tracking number and information on My Orders page.
  9. It takes about 3~5 business days for the products to be prepared. Once products are dispatched, they can be delivered at your doorsteps in about 5 days in case of DHL Express. (Please Keep in mind that delivery may be delayed due to external factors such as customs clearance, import related inspections, and etc.)
  10. Starting from May of 2018, customers from European countries cannot register, log in, or make an orders/transaction in accordance with the policy of GDPR (General Data Protection Regulation).
  11. Starting from January of 2019, customers from GCC countries cannot register, log in, or make an orders/transaction due to the local establishment policy.

2. Fulfillment

Fulfillment Statuses

Unfulfilled Once you have placed your order and the payment has gone through successfully,
your order status will appear as "Unfulfilled."
Fulfilled Once your order has shipped out of our warehouse, the order status will be "Fulfilled."
You will be able to track your package in this status.

3. Payment

  1) Payment Option

  - US & CANADA

:Credit card, Paypal

  - Australia & New Zealand

:POLI Payments(Bank transfer), Credit card, Paypal

  - Brazil

:Credit Cards Brazil, Boleto, Bank Transfer, Paypal

  - Mexico

:Credit Cards, Oxxo, Bank Transfer Mexico, Paypal

  - Saudi Arabia, Qatar, United Arab Emirates

:Credit Cards, OneCard, Paypal

  - Malaysia

:Credit Cards, Bank Transfer Malaysia, Boost, Touch n Go, mCash, Paypal

  - Philippines

:Credit Cards, GrabPay, GCash, Bank Transfer Philippines, 7-Eleven, Bayad Center, Paypal

  - Cambodia

:Credit Cards, Paypal


  2) Shipping Fee

- Please input the shipping address when you make a payment.
If you choose the shipping country, shipping fee will be automatically calculated according to the product weight.
※ The total weight includes the weight of free gifts if any, and the weight of box itself is included.