Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
Here’s everything you need to know about our customer service hours:
📞 Customer Service Hours
- Weekdays: 10:00 AM – 5:00 PM (KST)
- Weekends & Holidays: Closed
If you contact us outside of these hours, feel free to leave us a message via our 1:1 inquiry board or Official Email, and we’ll get back to you as soon as possible on the next business day.
For assistance, please contact us at:
📧 global.abib@fourco.co.kr
Log in to your account to track orders, manage addresses, and update personal information.
Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!
To redeem a promotion/discount code, enter your code on the shopping cart or checkout page.
Please note that promotions cannot be combined with any other ongoing offer/promotion/discount, and you may only redeem one offer per order.
Additionally, free gifts may change due to inventory issues or shortages, and Abib reserves the right to make alterations without prior notice
Shipping rates vary based on destination and order amount.
Free shipping is available for orders over $40 USD.
For more details, please refer to our shipping policy.
While not all of our products are vegan, we do offer a selection of vegan-friendly options.
All of our products are proudly cruelty-free, and we are deeply committed to ethical beauty practices across our entire line.
Unfortunately, once an order is placed, we are unable to alter or cancel it. Once processed by our fulfillment team, changes or cancellations are not possible.If you no longer want the product, you can initiate a return following our return policy.For any further assistance, please feel free to contact us at global.abib@fourco.co.kr Thank you for your understanding.